Why ledger.com/start matters
When you buy a Ledger hardware wallet, the very first step is to configure it securely. The URL ledger.com/start is designed to guide new users through setup with official tools and clear security checks. This page explains why following that flow keeps your keys safe, how to avoid common pitfalls, and what to do after initial setup. Read this before you power on your device for the first time.
Unboxing and verification
Always inspect packaging for tamper signs. Genuine Ledger devices arrive in sealed packaging with the Ledger brand markings. If anything looks altered or missing (like scratch-off seals), do not use the device — return to the retailer. Ledger never asks for your recovery phrase via email or web forms: that phrase should remain offline and private.
Step-by-step setup at ledger.com/start
Open ledger.com/start on a secure computer (one you trust and that has no suspicious software). The guided flow typically includes: selecting your device model, installing Ledger Live software, connecting the device by USB, creating a new wallet or restoring from an existing recovery phrase, and writing down the recovery phrase. Follow prompts on both your device screen and Ledger Live — keys are generated on-device and never leave the hardware wallet.
Write down and secure your recovery phrase
The recovery phrase (also called seed phrase) is the single most important item. Ledger will show words on the device screen that you must physically write onto the supplied recovery card or other secure medium. Do not photograph, screenshot, or store the phrase digitally. For extra resilience, consider splitting into multiple physical copies kept in separate secure locations like a safety deposit box. Consider steel seed storage for long-term durability.
First transactions
Once your device is set up and Ledger Live shows your accounts, receive a small test transaction first. Send a minor amount from an exchange or another wallet to your Ledger address and confirm it on-chain. Once you confirm receipt, try sending a small amount back. This two-way test helps confirm addresses and connection behavior before moving significant funds.
Security best practices
Never enter your recovery phrase into websites or share it. Use a strong, unique passphrase option if you need multiple accounts from the same seed — but remember passphrases are not recoverable by anyone. Keep firmware up to date using Ledger Live, and enable the device PIN. Beware of phishing sites—always manually type ledger.com/start into your browser or use a favorite bookmark rather than clicking random links.
Troubleshooting
If your device doesn’t pair, reinstall Ledger Live, try a different USB cable or port, and reboot your computer. If you lose the device, use the recovery phrase on another Ledger or compatible wallet to recover funds. If the device is suspected compromised, move funds to a fresh wallet with a new seed as soon as feasible.
Final thoughts
Ledger devices plus the guided flow at ledger.com/start give a strong, practical balance of ease and on-device security. Taking measured steps during setup and adhering to recovery-phrase best practices will protect your crypto holdings for years to come.